Help & Frequently Asked Questions
About the Book
What is Love Letters to Sudan? Love Letters to Sudan is the first photography book on Sudan, as told by Sudanese. Ten years in the making, it features more than 200 photographs across all 18 regions of the country — documenting landscapes, peoples, heritage, and everyday life. Published by Tajouj Press.
What are the dimensions and page count? Love Letters to Sudan is a large-format hardcover measuring 8.5 × 10.98 × 0.94 inches (approximately 21.6 × 27.9 × 2.4 cm), with 220 pages. The book is printed on premium paper to reproduce the photography at full quality.
What language is the book in? The book is in English.
Is there an ebook or digital version? The book is currently available in print only. A photography book of this scale is designed to be held, not scrolled.
Orders
How do I place an order? Add the book to your cart and follow the checkout steps. You will receive a confirmation email once your order is placed, and a second email with tracking once it ships.
Can I change or cancel my order after placing it? Because each book is printed on demand, cancellation requests must be received within 2 hours of placing your order. After this window, the book has typically entered production. Email us as soon as possible if you need to make a change.
I made a mistake in my shipping address. What do I do? Contact us within 2 hours of placing your order. We will do our best to update the address before production begins.
Can I order multiple copies? Yes. Adjust the quantity in your cart before checkout. For bulk orders (10+ copies) for bookstores, libraries, institutions, or events, please email us for wholesale pricing.
Shipping & Delivery
Where do you ship? We ship worldwide.
How long will my order take? Each book is printed on demand, which takes 2–4 business days before shipping. After dispatch, estimated delivery times are:
- United Kingdom: 2–4 business days
- Europe (including Switzerland): 4–8 business days
- United States and Canada: 5–10 business days
- Rest of world: 7–21 business days
How much does shipping cost? Shipping is calculated at checkout based on your destination and order size.
Will I have to pay customs or import duties? Orders shipped internationally may be subject to customs fees, duties, or import taxes depending on your country. These charges are set by your local customs authority and are the responsibility of the recipient.
How do I track my order? Once your book ships, you will receive an email with a tracking number and link. Please allow up to 24 hours for tracking to update after dispatch.
Returns & Refunds
What is your return policy? Because each book is printed individually on demand, we do not accept returns or exchanges for change of mind. All sales are final except for damaged, defective, or misprinted books. Our full Return and Refund Policy is available here.
My book arrived damaged. What do I do? Email us within 14 days of receiving your order, and include your order number along with a clear photo of the damage. We will arrange a free replacement or full refund.
My order never arrived. What do I do? First, please check with neighbors, building management, and your local post office. If the order cannot be located, contact us and we will investigate with the carrier and arrange a replacement or refund.
Payment
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and Shop Pay.
Is checkout secure? Yes. Payments are processed through Shopify's secure checkout, which is PCI-DSS compliant and encrypts all payment information. We never see or store your card details.
What currency are prices listed in? Prices are listed in USD. If your card is in another currency, your bank will apply its own exchange rate at checkout.
Partnerships & Collaboration
I represent a bookstore, library, museum, or institution. How do I order for resale or collection? For wholesale, trade, and institutional orders, email us with your request. We work with bookstores, university libraries, museums, and cultural institutions worldwide.
I am a journalist or academic. How do I request a review copy or high-resolution images? Press and academic inquiries can be send here. Please include your publication or institution, the nature of the coverage, and your deadline.
Can I license photographs from the book? Image licensing is handled by Tajouj Press. Please email us with details of your intended use.
Are you available for exhibitions, talks, or events? Yes. For exhibition, speaking, and event inquiries, email us.
Still have questions? Write to us at this email. We typically respond within 2–3 business days.